Complaints Procedure

Complaints Manager contact details
Name: Rashmeet Kaur
Telephone: 0208 9027290
Address: Comer Business & Innovations Centres, Oakleigh Road South London, N11 1GN

Our Procedures

Any complaint verbal or written will be referred to our complaints manager at the earliest
opportunity or to a member of the senior management if the complaints manager is
unavailable. We will also:

  • Acknowledge the complaint in writing promptly
  • Make contact to seek clarification on any points where necessary
  • Fully investigate the complaint
  • Keep you informed of our progress
  • Discuss with you our findings and proposed response

You will receive contact from us advising on progress if we cannot respond immediately. We
will let you have our final response as soon as possible and not later than eight weeks.